Delivery times

While adding products to your shopping cart you can see the estimated delivery time for each item. If the delivery is delayed, we will do our best to notify you as soon as possible. We might not have every size and colour of each product in stock right away. If the product is out of stock or difficult to obtain, the delivery time may increase. In this case, we will notify the customer by email and settle each case individually.

Rush order

If the order you’re placing is time-sensitive (due to e.g. a performance), make sure to mention it in the “Add Comments About Your Order” field when ordering.

Backorders

If you have made a multiple-product order that we cannot deliver completely right away, we may suggest substitute products that we have in stock or delivering your order in instalments. If you choose to receive the backorder products in instalments, separate shipping costs will be charged for each instalment, except for products with the free delivery badge.

Tracking your order

You will be notified when your order is processed. If we ship your order as a package, the notification includes a tracking code for order. The code is functional after the package is collected by the postal office.

Delivery costs

Delivery costs depends on the methods of payment and delivery. You can see the delivery cost while looking at the products and from your shopping cart. Some of the products have free shipping. They are marked with a free delivery badge. Final delivery cost you will see while choosing payment and delivery methods.

Collecting orders from the store

You can collect your online store order from our store in Helsinki for free after you have received a notification that your order is ready for collection.

Returns

See our return and exchange policy from here.

We are happy to help you with your order:
asiakaspalvelu@dancemakers.fi
tel. 09 446788